0

Practical information

Returns & refunds

Do you need to make a return? You have 14 days from the date of receipt to return your purchase.

For a return, first log into your online account, ask for a return in your "account history". Then, go in "merchandise returns". Print out your returns form and slip it into your package.

You must then send the purchased items back to us, through tracking parcel, to the following address: Stajvelo, Le Triton, 5 rue du Gabian, 98000 Monaco.

The substantial integrity of the returned goods is an essential condition for refund. Your refund will be credited to the payment method used at the time of purchase, after receipt of the returned goods.

To be eligible for return and refund, the goods must be intact, new, and unused.

Do you need any additional information? Please contact our customer service.

By continuing your visit to this site, you accept the use of cookies. they allow the collection of statistical visits and improving service.