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Home GENERAL TERMS & CONDITIONS

1.Headquarter and information related to the seller

Stajvelo SARL - located at « Le Triton » 5 rue du Gabian - MC 98000 Monaco

Tel: +377 99 99 75 15 / E-mail: info@stajvelo.com

VAT: FR15000135219

Bank coordinates : IBAN: MC15  3000 2032 6000 0007 0985 H87 / BIC: CRLYMCM1

2.Purpose

These general terms & conditions govern all purchases of Stajvelo products, whatever the channel through which the purchase is made.

The registration of the customer account and/or the finalization of the payment fully validates the acceptance of these general conditions of sale when the purchase is made online.

In all cases, the acceptance of a commercial offer and/or the signing of an order form and/or the payment of the bike leads the full and explicit acceptance of Stajvelo General Terms & conditions.

The products available on Stajvelo website can be ordered directly from the site www.stajvelo.com, by email info@stajvelo.com, or by phone on +377 99 99 15 75.

In case of online purchase, the bikes are sold pre-assembled and accompanied by their user manual. The final assembly, which must be done as specified in the user manual with the tools provided, as well as the final inspection of this assembly, are the responsibility of the purchaser.

The user manuals as well as introductory videos, can also be consulted on the website www.stajvelo.com.

All spare parts and accessories must be installed by a qualified specialist according to the Stajvelo specifications. Stajvelo cannot be held liable for any damage caused by incorrect assembly or incorrect installation.

3.Price and payment terms

In case of online purchase, the product price is indicated on the website alongside the description of the product itself. The prices stated include VAT and exclude the cost of delivery, which shall be borne by the customer. Unless different payment conditions stated in the quotation or commercial offer from Stajvelo, the terms of payment are full payment upon placing your order.  Goods will only be shipped upon full payment of the purchase price. 
Delivery costs are calculated automatically according to the country to which the product is delivered, and will be added to the total cost of your purchase. These additional costs will be clearly displayed and included in the total of your order. Stajvelo reserves the right to modify the product price and to update the delivery costs at any time and without notice. The prices will then be immediately updated on the Stajvelo website.

In case of sale of products to a retailer, the price and payment conditions will be stated in the Stajvelo’s commercial offer.

In all cases, the transfer of ownership takes place upon full payment of the product.

4.Orders

Orders placed on Stajvelo website must be confirmed by Stajvelo to be a delivery commitment. Confirmation of the receipt of your order will be automatically sent out once the order is placed. This does not constitute acceptance of your order.  You will receive within ten (10) days of the receipt of the order a confirmation by email of the order, either total or partial, along with the associated delivery period. This order confirmation defines the applicable purchase order.
The order signifies acceptance of the prices, the technical characteristics of the products ordered and of the present general terms & conditions. For any information, please contact Stajvelo customer services directly at the following email address: info@stajvelo.com.

5.Delivery

Excepted specific conditions specified in the order confirmation, the Product will be usually shipped within fifteen (15) days from full payment receipt.  Even though we make our best effort to meet the announced deadline, the delivery times are only given as an indication, and are likely to change in case of problem with the transporter or supplier.

Purchaser is required to check the condition of the product(s) upon delivery and to notify to the carrier by written, on the delivery slip, any damage observed.

No return will be accepted for breakage or deterioration of the product if such has not been reported to the carrier who delivered, and if you have not recovered a photocopy, or a photo or any other copy indicating the cause of the rejection.

The purchaser must also inform Stajvelo thereof within a maximum of seventy-two (72) hours. After this period, the delivery and the product shall be deemed compliant.
Stajvelo cannot be held liable for any delay or non-delivery due to the unavailability of the Customer for receiving the Product(s), to unforeseeable circumstances or to force majeure event. In case of delay, we shall inform you by email and the product will be dispatched as soon as possible once the circumstances that have generated this delay no longer apply.
For deliveries made outside the European Union, purchaser will be considered to be importer of the product. All duties import taxes or additional customs clearance costs shall be borne exclusively by the purchaser.

6.Shipping document and receipt

You will receive a delivery note indicating all the information relating to the order. We must keep carefully this document, which represents the proof of your ownership, in particular for any subsequent problem linked to the warranty or for any complaint, and for insurance purposes in the event of your bike being lost or stolen.

7.Returns and reimbursements policies

If you have bought one or more products for your personal use as a consumer and you wish to exercise your right of withdrawal from the sales contract and return the product(s), you have the right to cancel the order in writing, except for customized products, within fourteen (14) working days from the date of receipt of the goods, without penalty and without giving any reason. You shall bear costs linked to returning the product(s).
If you wish to exercise your cancellation right, the product must be returned to the address of the Stajvelo head office within a maximum period of fourteen (14) days of exercising said right. The product must be unused, carefully protected in its original packaging, complete (accessories, manual, etc.), and accompanied by a copy of the delivery note or invoice. Any product returned damaged will give rise to partial reimbursement to compensate the necessary repairs.

In the case of sales to professional, once confirmed by Stajvelo, the order is firm and binding for the purchaser, who shall remain under all circumstances liable for payment of the full price of the order.

8.Product warranty

Stajvelo bikes are guaranteed for five (5) years for the stem, hanger and seatpost and two (2) years for all other parts, from the date of delivery, except for wear parts, which should be replaced as recommended in the user manual.

The validity of the warranty is subject to a strict compliance with the provisions contained in the user manual. Likewise, failure to respect the instructions for use, maintenance, and replacement of wear parts, and any nonconforming or inappropriate use of the product, will lead to a cancellation of the present warranty.

9.Intellectual property

The content of the site stajvelo.com, these general terms & conditions, the visuals, layouts, infographics namely, remain the exclusive property of Stajvelo. Any partial or total reproduction of the site and its content is strictly prohibited.

10. Personal data

The customer of Stajvelo has a right of permanent access, rectification and opposition with regard to information relating to him.

11.GPS tracker and ebike

The RV01 model is delivered fitted with a GPS tracker that you need to configure using the mobile app GPS-NO.com GmbH. The first twenty-four (24) months of subscription to the GPS tracker are included in the price of the product. Beyond this period, RV01 owner must subscribe, at its own expense, a contract with the company GPS-NO.com or with any other operator of their choice.

12.Applicable law and/competent jurisdiction

Relationship between Stajvelo and the Customer shall be governed by the laws of Monaco. In the event of any dispute, the competent court of the Principality of Monaco will have sole and exclusive jurisdiction.

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