1.headquarters and information of the seller

Stajvelo /5 rue du Gabian /Le triton /Bloc C /MC 98000 Monaco

VAT: FR15000135219

Tel: +377 99 99 75 15 

e-mail: info@stajvelo.com

2.bank coordinates

IBAN: MC80 3000 2032 6000 0007 0945 Q26  



The following General Terms Conditions govern every purchase made on www.stajvelo.com.
This on-line shop offers you the possibility to configure your e-bike from Stajvelo to your personal wishes and requirement using the online configurator provided and to place a binding order. In addition, you can also order a large variety of accessories.
E-bike is pre-assembled. Final assembly and inspection are the buyer’s responsibility. The complete user manual can be consulted on the Stajvelo website: www.stajvelo.com.  
We encourage you to ensure all spare parts and accessories are fitted by a skilled specialist in accordance with manufacturer specifications. Stajvelo cannot be held liable for any damage caused by incorrect fitting or assembly.

The products offered on the Stajvelo website comply with the EU legislation in force and the standards applicable in EU. 


The unit price of the product/s is specifically indicated on www.stajvelo.com  next to the description of the product itself. Where applicable, prices are inclusive of VAT.
Shipping costs are calculated automatically based on the Country of delivery of the product/s. 

Delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable and included in the ‘Total Amount’. The prices indicated on our website are valid and binding until its subsequent amendments. 

Stajvelo reserves the right, at its sole discretion, to make changes to the price of the product and its shipping costs at any time and without prior notice.

5.orders / purchase agreement

The orders proceeded on www.stajvelo.com are not an offer, but a binding order of the selected products. Confirmation of receipt of your order takes place, through an order confirmation, immediately after placement of the order. This will be an acknowledgement and will not constitute acceptance of your order.
Stajvelo reserves to accept it within 10 days, in whole or in part. An order confirmation will be sent by e-mail. This order confirmation defines the purchase order in effect. 

Print and conserve all e-mail communications.
For any information and / or request, please contact Stajvelo customer service directly at the following mail address: customerservice@stajvelo.com.

6.delivery and payment 

Goods will be usually shipped within 30 days from payment receipt. Stajvelo delivers directly to the address indicated on the order anywhere in the world by express courier. The terms of delivery indicated on our website are not binding, but just indicative.
Stajvelo will be in case not liable for any delay or non-delivery due to unforeseeable circumstances or force majeure. If there is a delay we will notify you via email and the product will be sent as soon as it is available. 

Payment can be made by one of the methods indicated on the website: Credit Card, Advanced Bank Transfer, or Pay Pal (If your delivery address is outside of the EU you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility).

7.shipping document / receipt

You will receive a shipping invoice that contains all information related to the order. As your proof of ownership, it is important to keep it for any future warranty issues or complaints and for the insurance in case your bike is lost or stolen.

8.return and refund policy

If you have purchased one or more product for your personal use as a consumer and wish to exercise your right to withdraw from the sales contract and return the Product, you have the right to cancel the order in writing (except for customized products) 14 working days from the receipt of goods without being liable to any penalty and without giving any reason, and with the sole burden of supporting all direct costs to return the goods.

The complete operating instruction can be consulted on the Stajvelo website: stajvelo.com

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