In order to make purchases on Stajvelo, you will need to create an account.
Your Stajvelo account will allow you to easily do the following:
Once your order is confirmed, you will receive an email indicating the information on your order. When your order has been shipped, you will receive the tracking number by email.
You can also follow your order by logging into your Stajvelo account, and selecting My account, Status of your order.
Refer to the user and assembly instructions delivered with your bike.
Before using your bike for the first time, the battery must be fully charged.
You must absolutely save the purchase invoice and your ABUS key card.
To prolong your battery's lifespan, we recommend that you charge the battery every 2-3 months if you are not actively using it. In addition, even though lithium batteries do not need to be charged immediately after each use, we recommend that you charge them when the indicator shows less than 3 bars.
Check with the transport company in question, particularly with regard to the battery.
Electric bike maintenance is very simple and can be done at any bike shop or at home. Tighten the screws, bolts, and other moving parts once a month, as the vibrations can sometimes loosen them. We recommend that you check the screws and bolts every 400 km (250 miles). Refer to the user manual.
We recommend that you always wear a bike helmet and appropriate protective gear and check the tires and brakes before riding. Be careful and comply with local speed limit laws.
If you lose your key, send us your key number (CodeCard). We will order a new one for you once the quote has been accepted. It generally takes 2 to 3 weeks to receive a new key. You can also go to an ABUS outlet (see list on the ABUS website) and order a new key yourself.
No, you need either the original key or the key number.
A bike repair shop will be able to fix this for you.
Restart the system by pressing the on/off button on the control unit. You can also remove and reinstall the battery. If the problem persists, contact us by email: firstname.lastname@example.org
No problem! We would be happy to answer your question. Please send a message via our contact page or send an email to email@example.com